Support
Support for Pairnt
Support is available by email during business hours. The fastest requests are specific, with the page, timing, and expected result included.
At a glance
How support works
Use support@pairnt.com for product, billing, account, and access questions.
- Support is business-hours best effort.
- Include the page, time, and what you expected to happen.
- Use security@pairnt.com or abuse@pairnt.com for trust-related issues.
Support channel
support@pairnt.com
Response model
Business hours
Emergency help
Outside Pairnt
Common reasons to write
Most requests fall into a few predictable categories.
- Sign-in issues, including the wrong email address or opening the magic link on a different device.
- Access questions caused by case membership, invite timing, or role-based module visibility.
- Workflow questions about exports, call logs, or other actions that record a request or a durable event.
What to include when asking for help
Good context shortens the back-and-forth.
- The page or workflow involved, such as sign-in, messages, calendar, expenses, records, calls, or exports.
- The rough time of the issue and what you expected compared with what happened.
- Whether the issue affects access, visibility, or the state of a recorded workflow.
What support does not cover
Support explains the product. It does not replace emergency or professional services.
- Urgent safety concerns, welfare checks, or time-sensitive emergencies.
- Legal strategy, interpretation of court orders, or advice about what you should say to another party.
- Guarantees that a recorded shared action can always be reversed or hidden after the fact.
Support email: support@pairnt.com.
For sign-in issues, include the email address you used and the page where the issue occurred.
For questions about current product behavior after you sign in, compare this page with the guidance on the in-app trust surface.